How do I order from Gaxs Watches online shop?
Choose the product that you want and add it to the cart. Proceed to checkout, choose payment method and fill in your shipping information.
How do I pay?
You can pay with credit card via Stripe, with Paypal and cash in advance.
Where do I put my promo code?
In checkout on the right side.
How do I get my order confirmation?
When the order is placed you will receive an email with your confirmation.
Do you ship your watches to all countries?
Yes, we ship worldwide.
What is the shipping cost?
It is free shipping worldwide.
How do I get my shipping information?
You will receive an email with the shipping information as soon as the package has been shipped?
Can I track my package?
Yes, You can find your tracking nr and tracking information in the shipping information email.
Where is my package shipped from?
All watches are shipped daily from our warehouse in Berlin.
How long is the return period?
It is 14 days from the day the product/products has been received.
How can I return a product?
Folllow these steps:
How long does it take to get a response on my email?
Customer satisfaction is very important to us. We will always do our best to reply to you as soon as possible, usually you will get your answer in 24 hours.
Where and how can I share my pictures of my new watch from Gaxs Watches?
We are always interested in new photos with our watches in! Tag us on Instagram @gaxswatches and share it with #gaxswatches You can also post them on our Facebook Wall. We will choose and share the most impressive pictures in our social media accounts. You are also welcome to send the pictures to firstname.lastname@example.org
I’m a fashion blogger/Instagrammer, how can I work with you?
Email email@example.com if you’re interested to work with us! We really appreciate new ideas and love new collaborations!
I want to become a Gaxs Watches retailer, how can I contact you?
Feel free to contact us at firstname.lastname@example.org
Do I have any warranty?
You have a 12 month warranty.
What does the warranty cover??
The warranty covers damage related to to production such as manufacturing defects, defects resulting either product is used or not. The warranty do not cover: