Shipping & Returns


Shipping is free worldwide. We send all packages via Deutsche Post & DHL.

The delivery time is stated in the shopping cart next to the various ways of delivery. If a product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual products.

In case Gaxs Watches has reason to question buyer's solvency or ability to pay for delivered products, Gaxs Watches have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by Gaxs Watches.

Unclaimed packages will be returned to us. For all unclaimed packages, you will be debited all fees in connection with the return delivery. 

Watches shipped outside the European Union

You may be liable for import duties at the rate set by your own country. Gaxs Watches does not prepay duty or taxes.


Gaxs Watches return period is 14 days from the day the product/products has been received.

Gaxs Watches shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and as soon as possible, but latest within 14 days of the product being returned. You are oblige to pay for the return delivery of the product. Gaxs Watches will pay to send replacement products. 

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customised product -or a product with a significant personal customisation, the return period is counted from the day Gaxs Watches have informed you about the product.

When returning a product
Please keep the product in the same condition as when delivered.
You must not have used the product, however you have the right to investigate the condition the product was in when delivered. 

How can I return a product?
For fast processing please follow these steps:

  • Send an email to and tell us your reason for return. If the product is damaged, please also send us a picture of the damage.
  • Package the product well.
  • Add name and order number.
  • Send it to:
Gaxs Watches 
c/o WatchBandit
Willibald-Alexis-Str. 43
10965 Berlin

Force Majeure

Gaxs Watches is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.