Shipping & Returns

Shipping

Shipping is free worldwide. We send all packages via Swedish Post office PostNord.

The delivery time is stated in the shopping cart next to the various ways of delivery. If a product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual products.

In case Gaxs Watches has reason to question buyer's solvency or ability to pay for delivered products, Gaxs Watches have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by Gaxs Watches.

Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery. 

Returns

Gaxs Watches return period is 14 days from the day the product/products has been received.

Gaxs Watches shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and as soon as possible, but latest within 14 days of the product being returned. You are oblige to pay for the return delivery of the product. Gaxs Watches will pay to send replacement products. 

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customised product -or a product with a significant personal customisation, the return period is counted from the day Gaxs Watches have informed you about the product.

When returning a product
You are obliged to keep the product in the same condition as when delivered.
You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy. 

How can I return a product?
Follow these steps:

  • Send a email to info@gaxs.se and tell us that you regret your purchase or if your product is damaged. 
  • Package the product well.
  • Add name and order number.
  • Send it to:
Gaxs Watches AB
Orrfjärdsgränd 16
120 51 Årsta
Sweden