Terms & Conditions

Introduction

By purchasing from www.gaxswatches.com you agree to Gaxs Watches AB, Swedish company with registration number 559014-2070's terms of use. Please make sure that you have read and fully understood these terms of use when using our site. 

General

These Terms & Conditions shall apply to all sales through Gaxs Watches will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon Gaxs Watches unless approved in writing by an authorised representative of Gaxs Watches. 

Price and Payment

All payments are handled by either Stripe or Paypal.
All products remain Gaxs Watches property until full payment is made.
VAT is included for orders within European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union. This cost is up to you as a customer to pay and Gaxs Watches is not billable for this extra costs. Please note that all customs charges & duties are charged by your local border force and not by Gaxs Watches AB. We are not able to determine if and how much your charge will be. 

Shipping

Shipping is free worldwide. We send all packages via Swedish Post office PostNord.

Delivery

The delivery time is stated in the shopping cart next to the various ways of delivery. If a product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual products.

In case Gaxs Watches has reason to question buyer's solvency or ability to pay for delivered products, Gaxs Watches have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by Gaxs Watches.

Unclaimed packages

Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery. 

Returning products

Returning a product is to be done on your expense, unless the product is faulty or damaged upon delivery. Returned products are to be sent as letters or postal packages, and not for COD. In case of a trade, Gaxs Watches will pay for the delivery of the replacement product. When you have applied the return policy you shall: return the product by mail to us. 

Return Policy

Gaxs Watches return period is 14 days from the day the product/products has been received.

Gaxs Watches shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and as soon as possible, but latest within 14 days of the product being returned or you informing us of wanting to return a service. You are oblige to pay for the return delivery of the product. Gaxs Watches will pay to send replacement products.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customised product -or a product with a significant personal customisation, the return period is counted from the day Gaxs Watches have informed you about the product.

When returning a product

You are obliged to keep the product in the same condition as when delivered.
You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

Guarantees and Services

When you have purchased a product from Gaxs Watches you have 12 month warranty.
The warranty only covers damage related to production such as manufacturing defects, defects resulting either product is used or not. The warranty don’t cover:
  • Damages due to misuse.
  • Water damages.
  • Damages on the leather strap or glass.
  • Battery replacement.
  • Damages due to interference by anyone other outsider.
  • Accident or normal wear and tear.
In case of damages covered by the warranty it’s up to Gaxs Watches to decide if the product should be repaired or be replaced. If the product should be replaced, Gaxs Watches will send it to you in 20 days. For the warranty to apply, it is important that you contact Gaxs Watches before returning the product. 

Fraud

All attempts at fraud will be reported to the police and Gaxs Watches reserves the right to cancel the purchase if any suspicion is raised. 

Privacy Policy

When ordering a product you will be asked to fill in you personal information. Upon purchase you agree to this information is stored in accordance with Gaxs Watches privacy policy in order to fulfill our agreement to you as our customer. In accordance to the Swedish law of Personuppgiftslagen (198:204) you have the right to know the information Gaxs Watches have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail.

Force Majeure

Gaxs Watches are not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.

Covering law and jurisdiction

These terms and your use of the Gaxs Watches website are governed by Swedish law. To the extent permitted by law, Swedish courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to Gaxs Watches right to prosecute a user at his/hers place of residence.